ac76's Privacy Policy

ac76 is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") will explain in detail how ac76 collects your personal information, the purposes for which it is used, how long it is stored, and how it is kept secure.

By creating an account on this platform or by using our services, you agree to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our platform and contact us for assistance.

1 What Information We Collect

ac76 collects the following types of information to provide its services. We only collect information that is necessary for the proper operation of our services.

1.1 Registration and Identity Information

• Full name and date of birth
• Email address
• Residential address
• National ID card or passport number (for KYC verification)
• Username and password

1.2 Financial Information

• bKash, Nagad, or Rocket mobile banking number
• Bank account details (where applicable)
• Transaction history and amounts

1.3 Technical Information

• IP address and device identification information
• Browser type and version
• Operating system information
• Login time and date
• Information obtained from cookies and similar tracking technologies

1.4 Gaming Activity Information

• Play history, bet amounts, and win/loss records
• Account balance and bonus usage information
• Game preferences and session duration

2 Purpose of Information Collection

ac76 processes your information for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your account.
• Service Delivery: Completing gaming, betting, and financial transactions.
• KYC Verification: Confirming your identity and preventing money laundering and fraud.
• Customer Support: Resolving your issues and inquiries.
• Security Assurance: Detecting and preventing unauthorized access and fraudulent activity.
• Legal Compliance: Adhering to applicable laws and regulations.
• Responsible Gaming: Monitoring your gaming habits and providing support when needed.
• Service Improvement: Enhancing platform quality and user experience.

3 Information Sharing and Disclosure

ac76 does not sell your personal information to third parties. However, we may share information in the following limited circumstances:

3.1 Service Partners

Limited information may be shared with our trusted partners for payment processing, technical support, and customer service. These partners operate under strict confidentiality agreements and may only use the information for specified purposes.

3.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from investigative authorities, or applicable legal requirements. In such circumstances, ac76 provides the minimum necessary information within legal limits.

3.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance in such cases.

4 Data Security Measures

To ensure the security of your information, ac76 adopts industry-standard technical and organizational measures. Our security framework is as follows:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
• Access Control: Only authorized personnel can access your information for specific needs.
• Data Storage Protection: All stored data is kept in encrypted databases.
• Regular Security Reviews: Regular audits are conducted to identify vulnerabilities in our systems.
• Two-Factor Authentication: Two-step verification is available to protect your account.
• Firewall and Anti-Fraud Systems: Advanced technology is used to prevent fraudulent activity and unauthorized access.

It is important to note that transmitting information over the internet is not completely secure. While we strive to ensure the highest level of protection, no digital method can be claimed to be 100% secure.

5 Cookies Policy

The ac76 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help our platform remember your preferences and improve your experience.

5.1 Types of Cookies

• Essential Cookies: Essential for the basic functioning of the platform. Without these, the site will not work properly.
• Functional Cookies: Remember your login information, language preferences, and other settings.
• Analytics Cookies: Used to understand how users interact with our site.
• Security Cookies: Help detect fraud and unauthorized access.

5.2 Cookie Controls

You can control or delete most cookies through your browser settings. However, disabling essential cookies may affect some platform functions.

6 Data Retention Period

ac76 retains your information for the period necessary to provide services and fulfill legal obligations:

• Active Account Information: Complete information is retained for as long as the account remains active.
• After Account Closure: Financial transaction records are retained for the period required by legal obligations.
• KYC Documents: Identity verification documents are retained in accordance with regulatory authority guidelines.
• Gaming Logs: Gaming records are kept for a defined period for investigation and dispute resolution purposes.

After the retention period ends, information is securely deleted or fully anonymized so that you can no longer be identified.

7 User Rights

Regarding your personal information, ac76 provides you with the following rights:

7.1 Right to Access Information

You can find out at any time what information we hold about you. To do so, email us at [email protected].

7.2 Right to Correct Information

If your information is incorrect or incomplete, you have the right to request a correction. This can be done through account settings or via the support team.

7.3 Right to Delete Information

In certain circumstances you may request the deletion of your information. However, some information must be retained for a specified period due to legal obligations.

7.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted.

7.5 Right to Lodge a Complaint

If you believe your information is being handled improperly, contact us directly. We take all complaints seriously.

8 Protection of Minors

ac76 is an adults-only gaming platform. Our services are intended only for those aged 21 and above. We do not knowingly collect any information from minors.

Age verification is mandatory during the registration process. If we find evidence that a minor has registered, we will immediately close that account and delete the stored information. We would be grateful for any information reported on this matter.

9 International Data Transfers

Our servers and service providers may be located in various countries. Even if your information is transferred internationally, we ensure that the same standard of protection applies. All international data transfers comply with applicable data protection regulations and appropriate security measures are ensured.

10 Policy Changes

ac76 may update this Privacy Policy from time to time. If there are any significant changes, we will notify you in the following ways:

• Displaying a notification when you access the platform
• Sending a message to your registered email
• Updating the "Last Updated" date on this page

If you continue using the platform after changes have been made, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page from time to time.

11 Third-Party Links

Our platform may occasionally reference third-party services. These third parties follow their own privacy policies, and ac76 bears no responsibility for their collection or use of information. We advise users to read the privacy policy of any third-party service before using it.

12 Contact and Complaints

If you have any questions, complaints, or requests regarding your information related to this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We aim to resolve all privacy-related requests as quickly as possible and within a maximum of 30 business days. Protecting your privacy is our top priority.